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Our Guarantee


We hope you love every Zander Creatives product, but we understand that everyone’s taste is a little different.

Zander Creatives gladly accepts full refunds on undamaged or defective Camera Straps and Traveler's Notebooks purchased in our online store within 30 days of the date of purchase. Our products here are meant to last a lifetime so we also back them with a lifetime guarantee. If something goes wrong with one of our products we will either replace or fix it. Any free promotional items should be returned along with your order.In order to process an exchange for an online order, please:

  • Complete our Return Form and include with the item being returned, together with a copy of your original order form/receipt
  • Ship the item to:
    Zander Creatives 
    226 Willow Dr
    Solvang, CA 93463

Please note that you are responsible for all return shipping charges, and no C.O.D deliveries will be accepted. We recommend using a traceable shipping method, such as UPS so you can retain the tracking number, for your records.

Please allow 10 business days for us to process your return and ship your exchanged item.

We want you to be happy. If you ever have a problem with your order email and we’ll help you out.